🔒 Our Policies

👤 Privacy Policy

At Trand Nova, your privacy is a top priority. We are committed to being transparent about how we collect, use, and protect your personal information.

What we collect: When you visit our store or place an order, we may collect your name, email address, shipping address, phone number, and payment details. We also collect browsing data such as IP address, browser type, and pages visited to help us improve your experience.

How we use your data: Your information is used to process and fulfil your orders, send order confirmations and shipping updates, respond to your enquiries, and improve our products and services. We may also send you marketing emails if you have opted in — you can unsubscribe at any time.

Data sharing: We do not sell your personal data. We only share it with trusted third-party service providers (such as payment processors and shipping carriers) who are necessary to fulfil your order, and only to the extent required.

Your rights: You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, please contact us at support@trandnova.com.

🍪 Your Data Rights

Your cookie consent: You have not consented to the cookies policy of this website

Data portability: You have the right to request access to your data at any time.
Request to view

Data rectification: You have the right to request your data to be updated whenever you think it is appropriate.
Request to edit

Data erasure: You have the right to ask all your data to be erased. After that, the data will be cleared from the database.
Request to delete

🔄 Returns & Refunds Policy

We want you to love every purchase from Trand Nova. If something isn't right, we're here to make it easy to resolve.

Return window: You may request a return within 30 days of receiving your order.

• Unused and in their original condition
• In the original packaging with all accessories included
• Accompanied by proof of purchase

🚚 Shipping Policy

We work hard to get your order to you as quickly and safely as possible.

Processing time: All orders are processed within 1–3 business days.

Tracking: Once your order has been dispatched, you will receive a confirmation email with a tracking number.

📋 Terms of Service

By accessing or using the Trand Nova website and placing an order, you agree to be bound by the following terms and conditions.

Use of our site: You agree to use our website for lawful purposes only.

Orders & pricing: All prices are listed in GBP and are subject to change without notice.

⚖️ Legal Notice

Trand Nova is an e-commerce store operating under UK law. All transactions are conducted in GBP and are subject to UK consumer protection regulations.

Business information: For any legal correspondence, contact us at support@trandnova.com.