👤 Privacy Policy

At Trand Nova, your privacy is a top priority. We are committed to being transparent about how we collect, use, and protect your personal information.

What we collect: When you visit our store or place an order, we may collect your name, email address, shipping address, phone number, and payment details. We also collect browsing data such as IP address, browser type, and pages visited to help us improve your experience.

How we use your data: Your information is used to process and fulfil your orders, send order confirmations and shipping updates, respond to your enquiries, and improve our products and services. We may also send you marketing emails if you have opted in — you can unsubscribe at any time.

Data sharing: We do not sell your personal data. We only share it with trusted third-party service providers (such as payment processors and shipping carriers) who are necessary to fulfil your order, and only to the extent required.

Your rights: You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, please contact us at support@trandnova.com.

🔄 Returns & Refunds Policy

We want you to love every purchase from Trand Nova. If something isn't right, we're here to make it easy to resolve.

Return window: You may request a return within 30 days of receiving your order. After this period, we are unable to accept returns unless the item is faulty or damaged.

Eligibility: To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging with all accessories included
• Accompanied by proof of purchase (order number or receipt)

Non-returnable items: For hygiene and safety reasons, certain items such as opened electronics accessories or personalised products cannot be returned unless they are defective.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds are processed within 5–10 business days back to your original payment method.

Damaged or faulty items: If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and we will arrange a replacement or full refund at no cost to you.

🚚 Shipping Policy

We work hard to get your order to you as quickly and safely as possible.

Processing time: All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next working day.

UK delivery: Standard UK delivery typically takes 3–7 business days. Expedited options may be available at checkout depending on your location.

Tracking: Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your parcel every step of the way.

Delays: While we do our best to meet estimated delivery times, delays may occasionally occur due to carrier issues or peak periods. We appreciate your patience and will always keep you informed.

📋 Terms of Service

By accessing or using the Trand Nova website and placing an order, you agree to be bound by the following terms and conditions. Please read them carefully.

Use of our site: You agree to use our website for lawful purposes only. You must not use our site in any way that could damage, disable, or impair the site or interfere with other users' enjoyment of it.

Orders & pricing: All prices are listed in GBP and are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or suspected fraudulent activity.

Intellectual property: All content on this website, including images, text, logos, and product descriptions, is the property of Trand Nova and may not be reproduced or used without our written permission.

Limitation of liability: Trand Nova shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the order placed.

Changes to terms: We reserve the right to update these terms at any time. Continued use of our website following any changes constitutes your acceptance of the new terms.

🍪 Privacy & Cookie Policy

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for the website to function properly (e.g. shopping cart, login sessions)
• Analytics cookies: Help us understand how visitors interact with our site so we can improve it
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance

Managing cookies: You can control and delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.

⚖️ Legal Notice

Trand Nova is an e-commerce store operating under UK law. All transactions are conducted in GBP and are subject to UK consumer protection regulations including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Business information: For any legal correspondence or formal enquiries, please contact us at support@trandnova.com.

Governing law: These terms and all disputes arising from your use of our website or purchase of our products shall be governed by and construed in accordance with the laws of England and Wales.