配送ポリシー

Thank you for visiting and shopping at Trand Nova. The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 1-2 business days. Delivery typically takes 4-6 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: 4-6 business days

Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 48 hours.

International Shipping Policy

We currently ship to select international locations. Shipping charges and delivery estimates will be calculated and displayed at checkout.

Customs, Duties, and Taxes

Trand Nova (trandnova.com) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If your order arrives damaged or lost, please contact us at enquiries@trandnova.com within 48 hours of delivery with your order number and photos of the damage. We will work with you to resolve the issue promptly, including arranging a replacement or refund where applicable.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

If you have any questions about this Shipping Policy, please contact us at enquiries@trandnova.com.